Effective Date: 5 May 2025

At Soul TV, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you use our website and IPTV services.

1. Information We Collect

We may collect the following information:

  • Personal Information (name, email, phone number) when you contact us, sign up, or purchase a subscription.
  • Payment Information is processed securely via third-party gateways (we do not store card details).
  • Device and Usage Data including IP address, browser type, pages visited, and session duration.
  • Form Submissions from our contact or trial forms.

2. How We Use Your Information

We use your data to:

  • Process orders and provide IPTV access
  • Respond to your questions or support requests
  • Send important updates about your subscription
  • Improve the performance and security of our website

We do not sell your personal data to third parties.

3. Cookies & Tracking

We use cookies to:

  • Remember your login or language preference
  • Analyze site performance (via tools like Google Analytics)
  • Improve your browsing experience

You can disable cookies in your browser settings if you prefer.

4. Third-Party Services

We may use trusted third-party tools for:

  • Payment processing (e.g., Stripe, Lemon Squeezy)
  • Email communication (e.g., MailerLite, Sendinblue)
  • Analytics (e.g., Google Analytics, Facebook Pixel)

These services have their own privacy policies and comply with data protection laws.

5. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or delete your information
  • Withdraw consent for marketing emails at any time

To make a request, email us at: [email protected]

6. Data Security

We implement security measures to protect your information. All data is transmitted using SSL encryption, and access is restricted to authorized personnel only.

7. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with the “Effective Date” at the top.

8. Contact

If you have any questions about this policy or how we handle your data, please contact us at:

📧 [email protected]

💬 Or via our Contact Page